Terms and Conditions

GAI Translate™ is the AI translation software developed and owned by Guildhawk Limited.

These terms and conditions set out the terms of use that apply to GAI Translate™ web application, including any updates, that we make available through app.gaitranslate.ai, and content used to enable it (Application) and also the terms of service that apply to any of the services accessible through the Application (Services) (Terms of Use).

The Application is provided by Guildhawk Limited. We are a limited company, registered in England and Wales. Our registered company number is 4178109, and our registered office is 18th & 19th Floors, 100 Bishopsgate, London, England, EC2M 1GT. Our VAT registration number is 7781757 76.

BY ACCESSING AND/OR USING OUR APPLICATION AND SERVICES, YOU CONFIRM THAT YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS OF USE AND ACKNOWLEDGE THAT THEY CONSTITUTE A LEGALLY BINDING CONTRACT BETWEEN US AND YOU (AND, IF RELEVANT, ANY ORGANISATION ON WHOSE BEHALF YOU ARE ACTING). IF YOU ARE ACTING ON BEHALF OF ANY ORGANISATION, YOU CONFIRM THAT YOU HAVE THE REQUISITE AUTHORITY, POWER AND RIGHT TO FULLY BIND THAT ORGANISATION. IF YOU (OR, IF RELEVANT, YOUR ORGANISATION) DO NOT AGREE TO ALL OF THESE TERMS OF USE (OR IF YOU DO NOT HAVE THE RIGHT TO BIND YOUR ORGANISATION), YOU ARE NOT PERMITTED TO ACCESS OR USE ANY APPLICATION AND SERVICES, AND YOU SHOULD NOT PROCEED FURTHER.

In these Terms of Use, unless the context otherwise requires, all further references to you (and your, etc.) means both you as an individual user and also the organisation on whose behalf you are acting (if any).

We reserve the right to change these Terms of Use from time to time by changing them on app.gaitranslate.ai and notifying you (with the updated terms being displayed on-screen or with a link to the updated terms) when you next start the Application. These Terms of Use were last updated May 2025.

1. Access to the Application and Services

1.1 The Application may only be accessed and used on a device owned or controlled by you and running the relevant operating system for which the Application concerned was designed, so you must make sure you have a compatible device which meets all the necessary technical specifications to enable you to use the Application.

1.2 You acknowledge that the mobile service provider for any mobile device on which you access or use the Application and Services may charge for internet access (including mobile data usage) on that device.

1.3 The Application (or its upgrades) you access and Services you request after registering to create an Account with us (see Account set-up), are made available to you immediately and you acknowledge and agree that this is the case and that, therefore, you will have no right to change your mind and cancel under the Consumer Contracts Regulations (sometimes known as a ‘cooling off’ right) once you access the Application and use the Services (excluding Free Trial). You can, however, cancel your Subscription and close your Account at any time – see Account closure and termination for what happens to your Subscription and Tokens in this case.

1.4 We will aim to ensure that the Application and Services are available at all times. However, we cannot and do not guarantee the continuous, uninterrupted or error-free operability of the Application or that the Application will respond at a certain speed (since this depends on a number of factors outside of our control). In circumstances when we need to suspend the access to the Application and Services due to any planned maintenance, we will endeavour to inform you in advance by displaying a banner in the Application and/or sending you an email.

1.5 We may use third-party service providers to monitor and analyse the use of the Application and Services, and/or to provide auxiliary Application functions. Types of data analysed by these third-party service providers is listed in their terms and privacy policy indicated below.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the Application and Services. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en We also encourage you to review the Google’s policy for safeguarding your data: https://support.google.com/analytics/answer/6004245

Stripe is a service that provides financial infrastructure for the internet. Individuals and businesses of all sizes use their technology and services to facilitate purchases, accept payments, send payouts, and manage online bu.

2. Account set-up

2.1 An Account is required in order to use the Services. Each user will need to create an individual Account which will automatically be added under your organization’s Subscription (see Subscription section for further details around usage and limitations), except Accounts that are using Pay-As-You-Go or Free Trial only.

2.2 To create an Account with us, you must provide us with accurate, complete and up-to-date information, including legal name, and full contact information. You are responsible for the information you provide to us. You must promptly inform of any changes to this information.

2.3 If you choose, or you are provided with, a password (or other identifier) for accessing or using your Account and Services, you must treat such information as confidential and must not reveal it to anyone else. We suggest that you choose a strong password consisting of a mixture of uppercase, lowercase letters, numbers and non-alphabetic characters, and that is at least twelve characters in length and does not contain easily identifiable personal information (e.g. your name).

2.4 You are responsible for all activities that occur under your password and must notify us immediately of any unauthorised use of which you become aware. We reserve the right to disable any password at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use, or if any details you provide for the purposes of registering as a user prove to be false.

2.5 By creating an Account, you agree to subscribe to newsletters, marketing and promotional materials, and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing us.

3. Data processing and security

3.1 Any personal information related to your Account will be collected, used and processed in accordance with our obligations under the UK’s data protection legislation and General Data Protection Regulation (GDPR). Use of your personal information submitted to us and any information gathered on you from your use of the Application and Services is governed by our Privacy and Cookie Policy (you can read it here – Privacy Policy: https://www.guildhawk.com/data-protection-and-privacy-policy, Cookie Policy: https://www.gaitranslate.ai/cookie-policy). In case we need to retain your own content or its derivative content produced using the Services (User Content) (see Intellectual property rights), we would remove any personal information from it and completely anonymise it.

3.2 We will only store User Content on our servers to the extent required to provide the Services or as per allowed usage (see Intellectual property rights), and as per our retention policies. We will only access User Content in the event and to the extent required to carry out a diagnosis, solve technical issues, as per allowed usage (see Intellectual property rights) or if you specifically ask us to. We will store and process User Content in a way that no unauthorised persons will gain access to it.

3.3 Access to your Account is secured via two-factor authentication (2FA). We use HOTP (HMAC-based One-Time Password) mechanism for this that is arranged through our application hosted within Microsoft Azure tenancy. We do not store the generated OTP code in any of the persistent storages of our application. Our Privacy Policy applies for processing of the data related to 2FA set up and can be viewed at the links above in clause 3.1.

3.4 Additionally, by using the Application and Services, you acknowledge that internet transmissions are never completely private or secure and that it is always possible that any message or information you send using the Application may be read or intercepted by others.

4. Subscription

4.1 Each GAI Translate™ Subscription Tier and all user Accounts included in it, or Pay-As-You-Go plan bundles (PAYG), have usage limitations defined below. In addition, Fair Usage Policy limitations defined below apply to all Subscriptions and PAYG.

4.2 Fair Usage Policy. You can translate a maximum of 3,000,000 characters (approximately 400,000 words) in a single session across multiple languages. Additionally, you can translate documents up to 30MB in size per session.

4.3 To get access to Expert Review feature, you will have to sign up to GAI Translate™, choose a Subscription and its length (Subscription Period) or PAYG from available options.

4.4 Each GAI Translate™ Subscription Tier comes with a certain number of text units (Tokens) to be used within the chosen Subscription Period which are shared by all users within the same Subscription. All your Tokens (including Expert Review Tokens) will expire at the end of your chosen Subscription Period.

4.5 PAYG plan allows you to purchase bundles (including Expert Review) that consist of certain number of Tokens. Tokens in each purchased PAYG bundle will expire within 60 days of purchase.

4.6 Subscribers with an active GAI Translate™ Subscription have the option to purchase extra Tokens (including extra Expert Review Tokens) – Add-on bundles (Add-Ons). Any Add-Ons allowance will expire at the end of your chosen Subscription Period, irrespective of when the Add-Ons were purchased.

4.7 GAI Translate™ Subscription, Add-on and PAYG will require you to pay a fee, the amount of which will be as set out on our pricing page, rate card or quote sent to you. The fee you pay gives you access to the relevant features, functions and Tokens under GAI Translate™ Subscription Tier, Add-on or PAYG requested by you from amongst the available options.

4.8 Subscription fees are payable monthly or annually depending on your chosen billing cycle and Subscription Period.

4.9 The usage of Tokens available to you in the Application will be tracked as you use the Services. A Token is a digital representation of the meaningful unit in a text and, therefore, a slightly different amount of tokens will be used up depending on what source language you will choose to translate from.

4.10 It is important to note that your Subscription will renew automatically unless cancelled.

4.11 You will have the same number of Tokens allocated to you each month within your Subscription Period. Unused Tokens will not carry over to subsequent months, and will not roll over to the new Subscription Period.

4.12 We warrant that Services will be provided with reasonable care and skill.

4.13 We reserve the right to add additional features to the Application or Services, and respectively each Subscription Tier, at any time. Furthermore, we may change, limit or remove existing features for reasons of data security, technical necessities or due to changes in applicable law.

4.14 Further services, including but not limited to consulting, individual development, or implementation or training services, shall only be provided to you upon separate express written agreement.

4.15 We are entitled to subcontract third parties to fulfil our contractual duties in whole or in part.

4.16 We may, at our sole discretion, offer a Subscription with a free trial for a limited period of time (Free Trial). You will not be charged until Free Trial has expired and you made a decision whether you want to continue with the Subscription or PAYG. At any time and without notice, Guildhawk reserves the right to:

  • modify terms of service of Free Trial offer, or
  • cancel such Free Trial offer.

5. What you are allowed to do

5.1 You may use the Application and Services for the internal and commercial business purposes of your organisation. However, if you decide to re-sell the content produced using the Services, we take no responsibility for the suitability of it.

5.2 You may use the Application and Services only in accordance with these Terms of Use (and in accordance with any applicable terms of any relevant third party service provider for the device on which you access or use the Application) and only for lawful purposes (complying with all applicable laws and regulations), and in a responsible manner.

5.3 You may link to Guildhawk website and the Application from any other website provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of Guildhawk website and the Application, and the linked website does not contain any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.

6. What you are not allowed to do

6.1 Except to the extent expressly set out in these Terms of Use, you are not allowed to:

  • republish, redistribute or re-transmit the Application or Services;
  • copy or store the Application other than for your use as permitted by these Terms of Use and as may occur incidentally in the normal course of use of your browser or mobile device;
  • store the Application on a server or other storage device connected to a network or create a database by systematically downloading and storing data (other than User content) from the Application;
  • remove or change any content of the Application or Services (other than User content) or attempt to circumvent security or interfere with the proper working of the Application or Services or any servers on which it is hosted, or attempt to reverse-engineer the Application;
  • use the Application in a way that might damage our name or reputation or that of any of our affiliates;
  • or otherwise do anything that it is not expressly permitted by these Terms of Use.

6.2 To do anything with the Application or Services that is not expressly permitted by these Terms of Use, you will need a separate licence from us. Please contact us, using the details at the end of these Terms of Use.

7. Intellectual property rights

7.1 We grant you a non-exclusive, revocable, worldwide, non-transferable licence to access and use the Application. We remain the owners of the Application at all times.

7.2 All intellectual property rights in the Application (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos), other than User Content, are owned by us or our licensors. Except as expressly set out here, nothing in these Terms of Use gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by accessing the Application or using the Services.

7.3 By using our Application and Services, you grant us a perpetual, non-exclusive, irrevocable, worldwide, royalty-free, transferable licence with the right to grant sub-licences to host, store, archive, syndicate, reproduce, modify, prepare other derivative works from and in other ways use your User Content for the following limited purpose:

  • ensuring continuous operation, improvement and development of the Application and Services (this includes analysis of User Content through the use of automated systems and algorithms);
  • developing new products and services for the benefit of our customers.

7.4 The Application may contain code, commonly referred to as open source software, which is distributed under any of the many known variations of open source licence terms, including terms which allow the free distribution and modification of the relevant software’s source code and/or which require all distributors to make such source code freely available upon request, including any contributions or modifications made by such distributor (collectively, Open Source Software). Please note that, to the extent that the Application contains any Open Source Software, you are only permitted to use that element under the relevant licence terms of the applicable third party licensor (Open Source Licence Terms) and not under these Terms of Use, and you accept and agree to be bound by such Open Source Licence Terms.

8. Functionality and content warranty disclaimer

8.1 We reserve the right to change the design, features and/or functionality of the Application or Services at any time, with or without prior notice, but we will not materially downgrade the overall benefits of any paid-for Services to your detriment prior to the end of your then-current Subscription period.

8.2 WHILST WE TRY TO MAKE SURE THAT CONTENT MADE AVAILABLE BY THE APPLICATION AND SERVICES CONSISTING OF INFORMATION OF WHICH WE ARE THE SOURCE IS CORRECT, YOU ACKNOWLEDGE THAT CERTAIN INCONSISTENCIES MAY OCCUR DUE TO THE NATURE OF THE USER CONTENT AND SERVICES REQUESTED, FOR WHICH WE ARE NOT RESPONSIBLE. IN ALL CASES, YOU AGREE THAT CONTENT MADE AVAILABLE BY THE APPLICATION AND SERVICES IS ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS AND AT YOUR SOLE RISK. IF YOU REQUIRE ANY QUALITY ASSURANCES FROM GUILDHAWK, YOU SHOULD CONTACT US TO VERIFY THAT THE CONTENT MADE AVAILABLE USING THE APPLICATION AND SERVICES IS FIT FOR YOUR SPECIFIC PURPOSE.

8.3 REFINE SERVICE WARRANTY DISCLAIMER: REFINE OR TRANSFORM OPTIONS OF OUR REFINE SERVICE ARE PROVIDED TO ASSIST WITH CONTENT LOCALISATION TASKS AND THE OUTPUT IS INTENTIONALLY DESIGNED TO REWRITE AND IMPROVE THE SOURCE TEXT. AS A RESULT, THE OUTPUT MAY DEVIATE FROM THE ORIGINAL SOURCE, INCLUDING BUT NOT LIMITED TO: (a) ALTERATIONS TO ORIGINAL MEANING WHEREBY THE CONTENT MIGHT BE PURPOSEFULLY MODIFIED, REFINED, OR ENHANCED TO IMPROVE CLARITY OR STYLE; (b) STYLISTIC OR CONTEXTUAL CHANGES WHEREBY THE TONE, REGISTER, OR CULTURAL NUNACES MAY BE ADJUSTED TO BETTER SUIT THE INTENDED AUDIENCE OR CONTEXT. AFTER CHOOSING TO USE REFINE, YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND VERIFYING THE OUTPUT GENERATED BY THE APPLICATION OR SERVICES. IT IS YOUR OBLIGATION TO ENSURE THAT THE REWRITTEN CONTENT MEETS YOUR SPECIFIC NEEDS AND PURPOSES. YOU HEREBY ACKNOWLEDGE AND ACCEPT THAT REFINE OUTPUT IS DESIGNED TO REFINE AND ENHANCE THE CONTENT, WHICH MAY RESULT IN INTENTIONAL DEVIATIONS FROM THE ORIGINAL MEANING. YOU MUST EXERCISE YOUR OWN JUDGEMENT AND DISCRETION WHEN RELYING ON THE CONTENT PROVIDED.

8.4 ANONYMISATION AND SUMMARISATION SERVICE WARRANTY DISCLAIMER: THE ANONYMISATION AND SUMMARISATION FEATURES PROVIDED BY THE APPLICATION ARE DESIGNED TO SUPPORT YOU IN PROCESSING TEXT AND DATA MORE EFFICIENTLY BY: AUTOMATICALLY IDENTIFYING AND REMOVING OR OBFUSCATING PERSONALLY IDENTIFIABLE INFORMATION (PII), SUCH AS NAMES, CONTACT DETAILS, ADDRESSES, AND OTHER SENSITIVE DATA (ANONYMISATION); OR BY GENERATING SHORTER, MORE CONCISE VERSIONS OF THE ORIGINAL TEXT BY OMITTING CERTAIN DETAILS WHILE AIMING TO RETAIN THE CORE MEANING OR INTENT (SUMMARISATION). THESE FEATURES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. WHILE WE APPLY COMMERCIALLY REASONABLE METHODS, INCLUDING MACHINE LEARNING AND RULE-BASED TECHNIQUES, WE DO NOT GUARANTEE THAT ALL PII WILL BE ACCURATELY IDENTIFIED AND REMOVED, NOR THAT SUMMARIES WILL BE FULLY ACCURATE, COMPLETE, OR CONTEXTUALLY APPROPRIATE. YOU ARE SOLELY RESPONSIBLE FOR: REVIEWING AND VALIDATING ALL OUTPUTS FROM THE ANONYMISATION FEATURE TO ENSURE ALL SENSITIVE OR PERSONAL DATA HAS BEEN APPROPRIATELY REDACTED BEFORE USE, STORAGE, OR DISCLOSURE; EVALUATING SUMMARIES TO ENSURE THEY ARE APPROPRIATE FOR THEIR INTENDED PURPOSE AND THAT ANY IMPORTANT DETAILS FROM THE ORIGINAL CONTENT HAVE NOT BEEN UNINTENTIONALLY OMITTED; ENSURING COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS WHEN USING, STORING, OR SHARING THE OUTPUT OF EITHER FEATURE. NO EXPRESS OR IMPLIED WARRANTIES ARE GIVEN REGARDING THE FITNESS OF THESE FEATURES FOR ANY PARTICULAR PURPOSE, INCLUDING BUT NOT LIMITED TO COMPLIANCE WITH DATA PROTECTION LAWS SUCH AS GDPR, HIPAA, OR OTHER APPLICABLE REGULATIONS. WE ACCEPT NO LIABILITY FOR ANY LOSS, DAMAGE, OR CLAIM ARISING DIRECTLY OR INDIRECTLY FROM THE USE OF THESE FEATURES OR RELIANCE ON THEIR OUTPUT. BY USING THE ANONYMISATION AND SUMMARISATION FEATURES, YOU ACKNOWLEDGE THE LIMITATIONS OF AUTOMATED TEXT PROCESSING AND AGREE TO ASSUME FULL RESPONSIBILITY FOR VERIFYING AND USING THE RESULTS APPROPRIATELY.

8.5 TO THE FULLEST EXTENT PERMITTED BY LAW, WE ACCEPT NO LIABILITY FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOU OR ANYONE ELSE RELYING ON THE CONTENT OF THE APPLICATION OR SERVICES IF YOU HAVE NOT CONTACTED US TO VERIFY IT IS FIT FOR YOUR PURPOSES.

8.6 We cannot and do not guarantee that the Application and Services will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of the Application and Services.

9. Acceptable usage policy

9.1 The Application and Services allow you to submit your own content and receive derivative content in the form of translation in another chosen language (User Content). We do not control content you submit and you accept that you are solely responsible for content as submitted by you.

9.2 You agree that you are responsible for any and all content that you create and upload to the Application. Specifically, you agree, represent and warrant that you have the right to use and upload the content and the right to use intellectual property rights in it and that the use will not contravene any aspects of the usage policy detailed below in these Terms of Use.

9.3 You agree that you will, to the fullest extent permissible by law, indemnify Guildhawk as per warranties given in these Terms of Use and will be responsible for any loss or damage suffered by Guildhawk as a result of you breaking these warranties.

9.4 You may only use the Application and Services in a manner that is lawful and that complies with the provisions of laws and/or regulations, specifically:

  • you must comply fully with any and all applicable local, national and international laws and/or regulations; and
  • you must not knowingly send, upload, or in any other way use content that contains any form of virus or other malware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; and
  • you must not use the content that in any way, or for any purpose, is intended to harm persons in any way.

9.5 The following is not permitted while using the Application and Services, and you must not create any content or otherwise do anything that:

  • infringes any intellectual property right or other right of any other person;
  • is in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or data protection obligations;
  • is defamatory of any person or entity;
  • be likely to mislead or deceive any person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • is obscene, offensive, hateful or inflammatory;
  • be menacing, threatening, abuse or invade another´s privacy, or cause harassment, anxiety, alarm, upset, embarrassment, annoyance or inconvenience to any person;
  • promotes sexually explicit material;
  • promotes violence or aggression;
  • promotes discrimination based on race, gender, religion, nationality, disability, sexual orientation or age;
  • encourages, advocates, promotes, solicits, invites or assists any illegal activity or unlawful act such as (by way of example only) intellectual property infringement or computer misuse;

9.6 Whilst we do not pre-screen User Content, we reserve the right, in our sole discretion, to delete, edit or modify any User Content submitted by you, at any time without prior notice, if we need to do so for security or legal other reasons.

10. Account support

10.1 For any troubleshooting issues or other support needed with your Account, please email [email protected]. Please allow up to one working day for a response from our team.

11. Payment and Fees

11.1 Fees for each Subscription Tier or PAYG and any other Services can be found on our website: https://www.gaitranslate.ai/ You will need an active GAI Translate™ Subscription to view the fees for Add-Ons.

11.2 We use Stripe for charging you fees for your chosen Subscription Tier, Add-Ons or PAYG and processing your payments. Please refer to their Consumer Terms of Services for further details: https://stripe.com/gb/legal/consumer

11.3 If you experience any issues with your payment or refund, please contact us at [email protected]

12. Account closure and termination

12.1 If you wish to cancel your Subscription, you can do so at any time by emailing [email protected]. You will still have access to your Account and Tokens until end of the Subscription Period or PAYG Tokens expiry date.

12.2 Cancelling your Subscription will result in all User Content being deleted from the Application.

12.3 To avoid losing any User Content created using the Application, please ensure you download your User Content to your computer before cancelling your Subscription.

12.4 Cancelling your Subscription will not result in your Account being deleted and you will still be able to access it even after your current Subscription expires. If you wish to permanently delete your Account, you can submit a request to us by emailing [email protected]. Deletion of your Account will result in permanent deletion of your personal information and any other details related to your Account creation.

12.5 We may, from time to time, with or without prior notice, temporarily suspend the operation of any Services (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality.

12.6 We reserve the right to suspend or terminate any Services at any time, with or without prior notice, if we need to do so for security or legal reasons.

12.7 We may, with or without prior notice, suspend or terminate any Services and/or your use of your Account in the event that you:

  • breach any of these Terms of Use;
  • fail to pay any correctly billed charges when due;
  • or become insolvent or make composition with your creditors or petition for your own bankruptcy or have a bankruptcy petition presented against you, or are subject to any event or proceedings which are equivalent or substantially similar under any applicable jurisdiction.

12.8 Upon termination:

  • all rights granted to you under these Terms of Use will cease upon expiration of your Subscription;
  • you must discontinue all further use of the Application and Services;
  • and you must promptly pay us all outstanding amounts that you owe us.

13. Our liability

13.1 Nothing in these Terms of Use shall limit or exclude our liability to you:

  • for death or personal injury caused by our negligence;
  • or any other liability that may not, under English law, be limited or excluded.

13.2 Subject to this, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses, and any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable and shall not exceed the following:

  • in each Subscription period or for PAYG, the total fees paid by you in that period for the relevant paid-for Services, Subscription or PAYG plan in respect of which the liability arises;
  • or if the relevant Services were made available free of charge, the sum of £100 (this excludes Free Trial for which no warranties are given)

13.3 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

14. General

14.1 You may not transfer or assign any or all of your rights or obligations under these Terms of Use.

14.2 All notices given by you to us must be given in writing to the address set out at the end of these Terms of Use.

14.3 If we fail to enforce any of our rights, that does not result in a waiver of that right.

14.4 If any provision of these Terms of Use is found to be unenforceable, all other provisions shall remain unaffected.

14.5 These Terms of Use may not be varied except with our express written consent.

14.6 These Terms of Use and any document expressly referred to in them represent the entire agreement between you and us in relation to their subject matter. We are required by law to advise you that any contract formed on the terms of these Terms of Use may be concluded in the English language only and that no public filing requirements apply.

14.7 These Terms of Use shall be governed by, and construed in accordance with, the law of England and Wales, and you agree that any dispute between you and us regarding them or the Application and Services will only be dealt with by the English courts, but if you are a consumer and not a business user and you live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there. Nothing shall prevent us from bringing proceedings to protect our intellectual property rights before any competent court.

15. Contacting us

15.1 Please submit any questions you have about these Terms of Use to [email protected]