Trust Centre2026-01-21T16:00:17+00:00

GAI Translate™ Trust Centre

Transparent, ISO-27001 audited safeguards for secure, responsible AI translation.

TRUST MARKERS

Responsible AI

YOUR DATA, YOUR CHOICE

We do not use your content to train AI models unless you commission the work or grant explicit contractual permission.

Grounded, verifiable outputs

We connect AI to verified sources, use domain specific models to reduce hallucinations, require clear prompts and source citations, and provide expert review before delivery.

Fairness and bias

We audit datasets, test for fairness/bias, and keep human-in-the-loop to prevent discriminatory outcomes and maintain transparency.

Disclosure and governance

We disclose AI-generated content where relevant to clients or regulatory context, align with evolving regulations.

WORLD’S 1ST LANGUAGE RISK MITIGATION SOLUTION, TRUSTED BY:

How we process client data

Where data lives

Your data is hosted on secure Microsoft Azure UK servers with resilient, encrypted backups replicated within the EEA. Access is protected by MFA and secure channels.

Who can access it

Access is strictly role-based (least privilege), reviewed regularly, and revoked immediately when people change roles or leave. Privileged accounts are monitored.

How we protect it

Strong encryption for data at rest (AES-128 minimum; AES-256 for sensitive data) and in transit (TLS 1.2+; FIPS 140-2 compliant modules). System logging and monitoring are enabled for critical systems.

How long we keep it for

Retention and disposal follow documented policies for secure handling and cryptographic erasure/wiping prior to reuse or disposal.

Governance

We operate under strict, version-controlled security policies approved by leadership. Every member is trained and acknowledges these policies, and we maintain a compliance register to ensure alignment with all legal and contractual requirements.

People

Security starts with our people. We carry out background checks where appropriate, provide mandatory onboarding and annual refresher training, and enforce clear procedures. When roles change or staff leave, access is revoked immediately and assets are recovered securely.

Operations

Our systems are protected through multi-factor authentication, automated patching, and malware protection. We encrypt backups, monitor networks for anomalies, and keep development, testing, and live environments separate with built-in security checks and regular penetration testing.

Environment

We secure our office locations and equipment with layered access controls, visitor logging, and clear-desk practices. Company devices are encrypted, and when no longer needed, they are securely wiped or destroyed to prevent any risk of data exposure.

What sets GAI Translate apart

Independent and ongoing certification

We’re independently certified to ISO/IEC 27001:2022, with regular audits to keep our security standards up to date.

No hidden use of your data

Your data is never shared for marketing, and we only use it for AI if you ask us to and give permission.

AI with human oversight

Our AI is carefully managed, and we test regularly for fairness and bias, flagging when content is AI-generated.

Data residency in the UK

Your information is stored securely in the UK, with encrypted backups and strong protections for data in transit.

Incident response & continuity

We operate formal incident reporting with root-cause analysis, corrective actions, and prompt client notification via predefined protocols. Business continuity and disaster recovery plans are documented, tested, and regularly updated, with defined RTO/RPO and alternate-site arrangements; encrypted backups are routinely tested for recovery.

Roadmap (enterprise trust building)

We’re pursuing further independent attestations and technical transparency to support regulated buyers: publishing a maintained Subprocessors & Data Flows registry, detailed Encryption/Key Management notes, Pen-test summaries, Cyber Essentials (or CE Plus) assessments, and ultimately SOC 2 Type II reports for enterprise buyers (especially in the US).

Client FAQs

Can I see evidence?2026-01-21T10:08:14+00:00

Yes; on request we can share policy excerpts, audit summaries, and test outcomes aligned with our ISO27001 scope.

What happens if there’s an incident?2026-01-21T10:07:55+00:00

We follow documented incident response procedures, notify affected clients promptly, perform root-cause analysis, and implement corrective actions.

Where is my data stored?2026-01-21T10:07:40+00:00

UK Azure data centres, with encrypted EEA replication for resilience.

How do you keep my data safe?2026-01-21T10:07:25+00:00

Encryption at rest (AES-256 for sensitive data) and in transit (TLS 1.2+), MFA, least privilege, logging/monitoring, and audited processes.

Will you use my data to train AI?2026-01-21T10:07:02+00:00

Only if you ask us to and grant explicit permission in your contract; otherwise, no.

Do you share my data for marketing?2026-01-21T10:06:32+00:00

No. Never. Project content and data remain confidential.

Please email [email protected] (subject: “Security”), and we will route your request to the security team.

AWARDS AND CERTIFICATIONS