“GAI has removed the language barriers that led to unnecessary delays in production of our survey reports. Risks are managed much more quickly, and our engineers have been freed from the burden, and cost, of manual translation.”

The challenge

When advisers to the mining industry, Hawcroft, wanted to enhance the timeliness of their risk reports they looked for a multilingual solution that could be easily integrated within their existing risk management system.

As the main independent risk management services provider for the mining industry, Hawcroft’s engineers work all over the world collecting risk data and creating reports using a powerful risk management system developed by Ultimedia.

“We noticed that our field engineers working in remote locations in South America were experiencing delays in creating inspection reports because we use English as our main language for business communications, but it is not always their first language” says Jerry Wallace, Managing Director at Hawcroft Consulting International Group. “We wanted to find a simple, fast, and cost-effective solution to overcome this.”